I have a question about a product/order. Can you help me?
Do you want more information about a product or do you have a question about an order? No problem, our customer service is ready to assist you! Contact us via the contact form below or by email ([email protected]). Please include the article number or order number in your message. Photos of the product or the packaging help us to assist you faster.
How can I return or exchange my order?
You can easily return your order through our Return Portal. You can create a return label easily through our return portal. If a wrong/defective product has been delivered, please indicate this. Usually, you will receive a new product for free after we have received your return shipment.
My order arrived damaged or incomplete. What now?
We are sorry to hear that! Please send us an e-mail with your order number and photos of the product and the packaging. We will take care of it and work with you on the best solution, such as collecting the product and sending you a new one.
Can I order as a business and receive an invoice in my company's name?
Yes. Create an account as a business customer and enter your (EU) VAT number. We will then issue the invoice in your company's name.
How can I contact you?
Do you have a question? Then contact us via the contact form below or by email at [email protected]. Our customer service will help you as soon as possible!
Do you have a store or a pickup address?
It is possible to pick up your order after you have placed it through our webshop. Your order will be ready for pickup within 1-2 business days at our pickup warehouse in Barneveld. Please wait to pick up your order until you have received a pickup email to avoid disappointment.