Shipping & returns
Shipping information
Below is a list of shipping rates and delivery times by country. After shipment, you will receive an automatic e-mail with Track & Trace code that will show you on which day your order will be delivered.
Prices are including 21% VAT. Delivery times apply after receipt of payment. Around holidays, delivery times may vary.
Netherlands
Standard packages: €7.95
Large packages: €14.95
Large packages: €59.95
Processing and delivery time*: 2 to 3 working days
Belgium
Standard packages: €9.95
Large packages: €19.90
Pallet shipment: €89.50
Large pallets: €179
Processing and delivery time*: 3 to 5 working days
Germany
Standard packages: €9.95
Large packages: €19.90
Pallet shipment: €185
Large pallets: €370
Processing and delivery time*: 4 to 5 working days
We also deliver to the following countries:
Luxembourg, Austria, Czech Republic, Denmark, France, Hungary, Poland, United Kingdom, Estonia, Finland, Latvia, Lithuania, Portugal, Slovakia, Spain, Sweden, Bulgaria, Greece, Ireland, Italy, Croatia, Romania, Slovenia, Norway, Switzerland.
In the shopping cart, shipping costs are automatically calculated based on number of products and weight.
Worldwide
We can ship orders worldwide! The shipping costs are on request. Simply send your order by e-mail to: [email protected]
Returns
Not satisfied? Money back!
You can return your ordered, unused and undamaged items in their original packaging within 30 days. Follow the instructions to submit your return:
- Click on the link below to "The Returns Portal".
- Fill in the return form, print it out and attach it to the package.
- Go to the post office and return the box to the address indicated on the return form.
- The cost of the return shipment (€7,95 incl. tax) is to be borne by the purchaser.
After you have shipped your return, you will receive a delivery note with a tracking code. Please keep this delivery note as proof of shipment. Once we have received your returned items, we will usually process them within 2 working days. It will take up to 14 working days to process your refund. Please check the track and trace code to make sure your return is on its way. Have the 14 working days passed? Then please contact our customer service department at [email protected].